Help
We’d Love to Hear from You!
Have questions, feedback, or want to book a private tour? Let us know how we can help! Planning your visit to Salt Lake City should be as seamless as your Hop On Hop Off experience. To help you get the most out of your adventure, we’ve compiled answers to some of the most frequently asked questions. Whether you’re curious about ticket details, private group bookings, or accessibility, you’ll find everything you need right here. If you don’t see your question below, feel free to reach out using the contact form below—we’re here to help!
Tickets can be purchased directly on our website, on the bus, from trusted retailers such as hotel concierges, or from our on-street staff members. For hygiene reasons, we encourage card payments when possible to minimize cash handling.
Your ticket grants you unlimited access to our Hop On Hop Off buses during the validity period. You can explore all designated stops, including top attractions, landmarks, and hidden gems. Enjoy the freedom to hop off at any stop, explore, and hop back on when you’re ready to continue.
We offer both 24 hour and 48 hour passes. A 24 hour pass is valid for 24 hours from the time you board the bus for the first time, while a 48 hour pass is valid for 48 hours, making it easy to plan your sightseeing adventure.
Absolutely! We offer private group tours tailored to your interests and schedule. Whether it’s a corporate outing, family reunion, or special event, our private tours provide a personalized and exclusive experience. Contact us using the form below for more details and to customize your tour.
You can board the bus at any official stop along our route—just check the map for exact locations. In addition, you can flag the bus down at any marked pickup stop where it’s safe to stop. Make sure to arrive a few minutes early and be visible to the driver.
Tickets are refundable up to 24 hours before your scheduled tour date. If your plans change within 24 hours, tickets are non-refundable, but we’re happy to assist with rescheduling when possible. Private group bookings may have different policies—please refer to your booking confirmation or contact us directly for assistance.
Yes, selecting a date helps us prepare and manage our tour operations—but we understand plans can change. If you’re unable to join on your selected date, your ticket will still be valid on another day. Just show up with your original ticket and hop on!
Our tours pass Salt Lake City’s must-see landmarks, travel through its most exciting neighborhoods, and stop at its most popular sightseeing destinations. For detailed information, please visit our Attractions page.